Please read these terms before purchasing. By completing a purchase you confirm you have read and accepted them.
1. Who we are
RedundancyProcess.co.uk is a trading name of Ardoc Media Ltd, a company registered in Scotland. References to "we", "us" or "our" in these terms refer to Ardoc Media Ltd.
2. What this service is
We provide structured process guidance documents for UK small business owners handling a single employee redundancy. The Redundancy Process Pack is a digital document product. It includes:
- A redundancy timeline based on the information you provide
- Three draft letters (at-risk, consultation invite, outcome letter)
- A consultation meeting guide and script
- A statutory redundancy pay calculation
- A do and don't checklist
- Risk flags specific to your situation
The pack is delivered as a single PDF by email, within 24 hours of receipt of your completed intake form.
3. What this service is not
This is not legal advice. It is not HR consultancy. It is not a compliance guarantee. All documents are clearly labelled as draft guidance based on the information you provide and current ACAS guidance.
We do not make judgements about your specific legal position, interpret edge cases, or advise on disputes. If your situation involves potential discrimination claims, pregnancy, long-term sickness, collective redundancy (20 or more employees) or union involvement, this service is not appropriate and you should seek professional legal advice.
4. Suitability
This service is designed for straightforward, single-employee redundancies at UK businesses with fewer than 20 staff and no internal HR support. It is your responsibility to confirm this service is suitable for your situation before purchasing. If you are unsure, do not purchase. Contact us first.
5. Accuracy of information
The quality and accuracy of your pack depends entirely on the accuracy of the information you provide in the intake form. We are not responsible for errors in your pack that result from incomplete or inaccurate submissions.
6. Price and payment
The current price is £149 (including VAT where applicable). Payment is taken in full at the time of purchase via Stripe. You will receive a payment confirmation by email.
7. Delivery
Your completed PDF pack will be delivered to the email address you provide within 24 hours of receiving your completed intake form. Delivery times may be longer over UK public holidays. If you have an urgent deadline, note this in your intake form and we will prioritise where possible.
Delivery is by email only. We do not post physical documents.
8. Refund policy
Because this is a bespoke digital product produced specifically for you, different rules apply compared to physical goods.
Under the Consumer Contracts Regulations 2013, you have the right to cancel a digital purchase within 14 days. However, by completing your purchase and submitting your intake form, you expressly request that we begin producing your pack immediately. By doing so, you acknowledge that once your pack has been delivered, you lose your right to a 14-day cooling-off period refund.
We will not issue a refund where:
- Your completed pack has been delivered to the email address you provided
- You have changed your mind after delivery
- Your employee situation changes after delivery
- You decide not to proceed with the redundancy after delivery
- You provided inaccurate or incomplete information in your intake form
We will issue a full refund where:
- You cancel before your intake form has been submitted
- We fail to deliver your pack within 48 hours of receiving your completed intake form (excluding public holidays)
- The pack we deliver contains a material error that is our fault and not caused by information you provided
To request a refund, email us at hello@redundancyprocess.co.uk within 7 days of your purchase. Include your name, purchase date and a description of the issue. We will respond within 2 working days.
Refunds, where approved, are processed back to your original payment method within 5 to 10 working days.
9. Intellectual property
Your pack is produced for your personal business use. You may not resell, redistribute, publish or share the contents of your pack with third parties for commercial purposes. Copying the structure or content of the pack for the purpose of creating a competing product is not permitted.
10. Limitation of liability
We provide this service in good faith based on the information you provide and current ACAS guidance. We are not liable for:
- Decisions you make based on the contents of your pack
- Employment tribunal claims or legal proceedings arising from your redundancy process
- Losses of any kind resulting from your use of this service
- Changes to employment law after your pack is produced
Our total liability to you in connection with this service is limited to the amount you paid for your pack.
11. Governing law
These terms are governed by the laws of Scotland and England and Wales. Any disputes will be subject to the jurisdiction of the Scottish courts.
12. Changes to these terms
We may update these terms from time to time. The version displayed on this page at the time of your purchase is the version that applies to your order.
13. Contact
If you have any questions about these terms, contact us at hello@redundancyprocess.co.uk.